Designer Life Coaching respects your privacy and is committed to protecting your personal data.
It also tells you about your privacy rights and how the law protects you.
2. Our website
Our website informs and promotes coaching related services which are aimed at small business users and the general public who are looking for a professional coaching service. This website is not intended for children and we do not knowingly collect data relating to children.
3. Personal data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We collect a variety of information about our clients and visitors to the Designer Life website. This personal data falls into these categories:
Identity Data includes name and email address. If you interact with us through social media, this may include your social media user name.
Contact Data includes names, email address and telephone numbers and postal address.
Marketing and Communications Data includes your preferences in receiving direct marketing from us and your communication preferences.
We may collect, use and share Combined Data such as statistical or demographic data for any purpose. Combined Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.
During a coaching session clients share special categories of Personal Data about you this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, and information about your health, relationships and work data. You may also share information about criminal convictions and offences and other personal information about yourself. On your instruction, we will treat all the personal data as confidential. This information is regarded as legitimate interests and this enables us to better provide a bespoke and tailored coaching service.
Remember, if you choose not to share personal data with us, or refuse certain contact permissions, we might not be able to provide the full coaching products and services you’ve asked for. Due to the nature of the service, often personal data and information and related action is vital for the ideal outcome.
4. How your personal data is collected
We use various methods to collect personal data, this is through Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email, skype or through chat or social media and through coaching sessions.
1) Initial consultation and includes a consultation form which most prospective clients are asked to complete 2) Written or typed notes from a telephone or skype conversation to ascertain your current status, needs and objectives 3) via 121 or group coaching session.
This includes personal data you provide when you:
- sign up to receive the Designer Life newsletter ;
- make enquiries or request information be sent to you;
- ask for marketing to be sent to you;
engage with us on social media;
- enter a competition, promotion or survey;
- contact Designer Life
- engage in a coaching session either private 121 or in a group session
We are not responsible for any information or personal data you share in a group session and how it may be used by a third party.
5. How we use your personal data
Where we need to perform the agreement or contract we are about to enter into or have entered into with you. For example, when you purchase a coaching service that is a contract or agreement.
- Where it is necessary for your legitimate interests and in order to review goals, action and progression, to make assessments and for unstructured record keeping of session notes. Eg in coaching sessions
- Where we need to comply with a legal or regulatory obligation. For example, keeping records of our sales for tax compliance.
6. Advertising, marketing and your communications preferences
We may use your Identity, Contact, Technical, Tracking, Usage and Profile Data to form a picture of what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you and tell you about them. This is what we call direct marketing.
We may carry out direct marketing by email, phone, text or post. For example, you might have our newsletter appear in your inbox or a special announcement or offer come through your letterbox.
The easiest way to opt out is to use the unsubscribe link at the bottom of the communication.
You can manage the data we have on you by emailing email@example.com and your information will be sent to you within 1 month of receiving the request unless it is complex.
You can find more information about cookies at:
- Strictly necessary cookies – these cookies enable services you have specifically asked for.
- Performance cookies – these cookies collect anonymous information on the pages visited.
- Functionality cookies – these cookies remember choices you make to improve your experience.
This website uses the following cookies:
|COOKIE TYPES||COOKIE NAMES||COOKIE CATEGORIES||PURPOSE||MORE INFORMATION|
|Website||PHPSESSID||1. Strictly necessary||Identifies your current web session to our server. It is set upon your arrival to our site and deleted when you leave. It holds no personally identifiable information.|
|2. Performance||These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where vistors have come to the site from and the pages they visited.||Google Analytics Privacy Overview|
|1. Strictly necessary||These cookies are required by our website blogging software and do not hold any personally identifiable information.|
|2. Performance||WordPress cookie for a logged in user.|
To opt out of being tracked by Google Analytics across all websites visit https://tools.google.com/dlpage/gaoptout. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
8. Disclosures of your personal data
We may share personal data with the following categories third parties:
- Suppliers and service providers (such as technology service providers, payment processing and professional practitioners);
- Auditors and professional advisers like lawyers, accountants and insurers;
- Government, regulators and law enforcement.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
9. Payment information
Designer Life Coaching uses third party payment processors PayPal to process payments made for products and services via the Website. Your credit card details are communicated directly from your browser to these payment processors – We never see your full Permanent Account Number (PAN). For PayPal we only store the purchase response required to identify the transaction with PayPal, issue refunds and identify transactions made using PayPal.
10. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
11. Third-party links
12. Data retention
We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
By law we have to keep basic information about our customers for six years after they stop being customers for accounting/tax purposes.
In some circumstances you can ask us to delete your data; see Your legal rights below for further information.
13. Your legal rights
If the General Data Protection Regulation applies to you because you are in the European Union, you have rights under data protection laws in relation to your personal data:
- The right of access – that’s a right to make what’s known as a ‘data subject access request’ for copy of the personal data we hold about you;
- The right to rectification – that’s a right to make us correct personal data about you that may be incomplete or inaccurate;
- The right to erasure – that’s also known as the ‘right to be forgotten’ where in certain circumstances you can ask us to delete the personal data we have about you (unless there’s an overriding legal reason we need to keep it);
- The right to restrict processing – that’s a right for you in certain circumstances to ask us to suspend processing personal data;
- The right to data portability – that’s a right for you to ask us for a copy of your personal data in a common format (for example, a .csv file);
- The right to object – that’s a right for you to object to us processing your personal data (for example, if you object to us processing your data for direct marketing); and
- Rights in relation to automated decision making and profiling – that’s a right you have for us to be transparent about any profiling we do, or any automated decision making.
These rights are subject to certain rules around when you can exercise them. You can see a lot more information on them, if you are interested, on the UK Information Commissioner’s Office website.
If you wish to exercise any of the rights set out above, please contact us firstname.lastname@example.org
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
You have the right to make a complaint at any time to the Information Commissioner’s Office (“ICO”), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
14. How to contact Designer Life Coaching about privacy
15. Update/Accurate Data
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. You can do this by emailing email@example.com