Privacy Policy

Privacy Policy

Designer Life Coaching respects your privacy and is committed to protecting your personal data.

  1. Introduction

This privacy policy tells you how Designer Life Coaching will use your personal data when you visit our website, interact with us, and buy our services.

It also tells you about your privacy rights and how the law protects you.

It is important that you read this privacy policy, together with any other privacy policies we may provide, so that you are fully aware of how and why we are using your data.

This privacy policy was last updated on 24th of May 2018 and historic Policy/Terms and Conditions can be obtained by contacting us.

If you have any questions, or would like to exercise your privacy rights, please follow the instructions in this privacy policy.

  1. Our website

Our website informs and promotes coaching related services which are aimed at small business users and the general public who are looking for a professional coaching service. This website is not intended for children and we do not knowingly collect data relating to children.

  1. Personal data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We collect a variety of information about our clients and visitors to the Designer Life website. This personal data falls into these categories:

Identity Data includes name and email address. If you interact with us through social media, this may include your social media user name.

Contact Data includes names, email address and telephone numbers and postal address.

Marketing and Communications Data includes your preferences in receiving direct marketing from us and your communication preferences.

We may collect, use and share Combined Data such as statistical or demographic data for any purpose. Combined Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.

During a coaching session clients share special categories of Personal Data about you this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, and information about your health, relationships and work data. You may also share information about criminal convictions and offences and other personal information about yourself. On your instruction, we will treat all the personal data as confidential. This information is regarded as legitimate interests and this enables us to better provide a bespoke and tailored coaching service.

Remember, if you choose not to share personal data with us, or refuse certain contact permissions, we might not be able to provide the full coaching products and services you’ve asked for. Due to the nature of the service, often personal data and information and related action is vital for the ideal outcome.

  1. How your personal data is collected

We use various methods to collect personal data, this is through Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email, skype or through chat or social media and through coaching sessions.

1) Initial consultation and includes a consultation form which most prospective clients are asked to complete 2) Written or typed notes from a telephone or skype conversation to ascertain your current status, needs and objectives 3) via  121 or group coaching session.

This includes personal data you provide when you:

  • sign up to receive the Designer Life newsletter ;
  • make enquiries or request information be sent to you;
  • ask for marketing to be sent to you;
  • engage with us on social media;
  • enter a competition, promotion or survey;
  • contact Designer Life
  • engage in a coaching session either private 121 or in a group session

We are not responsible for any information or personal data you share in a group session and how it may be used by a third party.

  1. How we use your personal data

Where we need to perform the agreement or contract we are about to enter into or have entered into with you. For example, when you purchase a coaching service that is a contract or agreement.

  • Where it is necessary for your legitimate interests and in order to review goals, action and progression, to make assessments and for unstructured record keeping of session notes.  Eg in coaching sessions
  • Where we need to comply with a legal or regulatory obligation. For example, keeping records of our sales for tax compliance.

 

  1. Advertising, marketing and your communications preferences

We may use your Identity, Contact, Technical, Tracking, Usage and Profile Data to form a picture of what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you and tell you about them. This is what we call direct marketing.

We may carry out direct marketing by email, phone, text or post. For example, you might have our newsletter appear in your inbox or a special announcement or offer come through your letterbox.

The easiest way to opt out is to use the unsubscribe link at the bottom of the communication.

You can manage the data we have on you by emailing coaching@designerlife.co.uk and your information will be sent to you within 1 month of receiving the request unless it is complex.

  1. Cookies

Use of Cookies – A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website’s computer and stored on your computer’s hard drive. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.

You can find more information about cookies at:

Designer Life Coaching would like to use cookies to store information on your computer, to improve our website. Some of the cookies We use are essential for parts of the site to operate, and have already been set. You may delete and block all cookies from this site, but some parts of the site will not work.

Cookie Categories

  1. Strictly necessary cookies – these cookies enable services you have specifically asked for.
  2. Performance cookies – these cookies collect anonymous information on the pages visited.
  3. Functionality cookies – these cookies remember choices you make to improve your experience.

This website uses the following cookies:

Cookie TypesCookie NamesCookie CategoriesPurposeMore information
WebsitePHPSESSID1. Strictly necessaryIdentifies your current web session to our server. It is set upon your arrival to our site and deleted when you leave. It holds no personally identifiable information.
Google Analytics_utma
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2. PerformanceThese cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where vistors have come to the site from and the pages they visited.Google Analytics Privacy Overview
WordPresswp-settings-1
wp-settings-time-1
1. Strictly necessaryThese cookies are required by our website blogging software and do not hold any personally identifiable information.
WordPresswordpress_
wordpress_logged_in_
wordpress_test_
wordpress_test_cookie
2. PerformanceWordPress cookie for a logged in user.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

  1. Disclosures of your personal data

We may share your personal data with the parties set out below for the purposes set out in this privacy policy. We may also share your personal data if the law otherwise allows it.

We may share personal data with the following categories third parties:

  • Suppliers and service providers (such as technology service providers, payment processing and  professional practitioners);
  • Auditors and professional advisers like lawyers, accountants and insurers;
  • Government, regulators and law enforcement.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

  1. Payment information

Designer Life Coaching uses third party payment processors PayPal to process payments made for products and services via the Website. Your credit card details are communicated directly from your browser to these payment processors – We never see your full Permanent Account Number (PAN). For PayPal we only store the purchase response required to identify the transaction with PayPal, issue refunds and identify transactions made using PayPal.

  1. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

  1. Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

  1. Data retention

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

By law we have to keep basic information about our customers for six years after they stop being customers for accounting/tax purposes.

In some circumstances you can ask us to delete your data; see Your legal rights below for further information.

  1. Your legal rights

If the General Data Protection Regulation applies to you because you are in the European Union, you have rights under data protection laws in relation to your personal data:

  • The right to be informed – that’s an obligation on us to inform you how we use your personal data (and that’s what we’re doing that in this privacy policy);
  • The right of access – that’s a right to make what’s known as a ‘data subject access request’ for copy of the personal data we hold about you;
  • The right to rectification – that’s a right to make us correct personal data about you that may be incomplete or inaccurate;
  • The right to erasure – that’s also known as the ‘right to be forgotten’ where in certain circumstances you can ask us to delete the personal data we have about you (unless there’s an overriding legal reason we need to keep it);
  • The right to restrict processing – that’s a right for you in certain circumstances to ask us to suspend processing personal data;
  • The right to data portability – that’s a right for you to ask us for a copy of your personal data in a common format (for example, a .csv file);
  • The right to object – that’s a right for you to object to us processing your personal data (for example, if you object to us processing your data for direct marketing); and
  • Rights in relation to automated decision making and profiling – that’s a right you have for us to be transparent about any profiling we do, or any automated decision making.

These rights are subject to certain rules around when you can exercise them. You can see a lot more information on them, if you are interested, on the UK Information Commissioner’s Office website.

If you wish to exercise any of the rights set out above, please contact us coaching@designerlife.co.uk

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

You have the right to make a complaint at any time to the Information Commissioner’s Office (“ICO”), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

  1. How to contact Designer Life Coaching about privacy

If you have any questions about this privacy policy, please email us at coaching@designerlife.co.uk or write to us with your letter addressed to: Data Privacy, 2 Acre Cottage, Framewood Road, Wexham, Bucks, SL24QS, United Kingdom.

  1. Update/Accurate Data

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. You can do this by emailing coaching@designerlife.co.uk

  1. Changes to this Privacy Policy

The General Data Protection Regulation is new and the ICO is still issuing new bits of guidance about how businesses should follow it. So, you may see little updates to our privacy policy over the coming months.